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You’d never guess.  Just had a phone call from Telstra, my phone provider.  I got an automated message saying it wasn’t a telemarketing call and asked me to hold.

After a couple of minutes, they hung up – must be their new level of customer service, show you how you will be treated if you dare ring them and complain.

It’s bad enough copping this sort of treatment from massive phone companies, but why does small business imitate the same stupidity.

Perhaps they don’t do exactly the same, but a lot of them come pretty close.

Maybe we all should run our businesses like that?  I think not!