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“The Fish Stinks From The Head Down”
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It amazes me that particularly with the economy the way it is, how poor customer service is. Have you noticed this as well, or is it only me?
Now I’m no Einstein, but I would have thought business owners would be doing more in training their team . . . and I use that term loosely. No hang on, I just remembered an old saying I picked up off a very wise man (can’t remember who).
“The Fish Stinks From The Head Down”, meaning that if the team are giving poor service, they are a reflection of the business owner.
The sad thing in business is that most business owners were sick of working for a fool, yet became one themselves when they went into business.
Now don’t take this wrong when I say fool. I mean that they have picked up most of the bad habits the old boss had and transferred them to their own business.
The answer my friends is having a business coach on the outside looking in and advising where improvements need to be made.
Having a coach is the biggest hurdle most business owners face today as they don’t want to admit they don’t know it all.
Hello from Russia!
Can I quote a post in your blog with the link to you?
It is not just you. I have noticed places I go or call the customer service is horrible. I mean being nice and having good customer service would make your day so much better then to be rude to someone.
Hi Polprav,
Sure, you can link back to me and I’m glad to see my message is getting around the world.
The thing is, it’s the same principles regardless of where we live.
Steve
Hello Online Payday Advance,
The basis behind all of this problem is that the business owners normally worked for someone equally as bad at training team members, so that’s all they know now that they are business owners themselves.
So they went from working for a fool to being a fool with others working for them.
And because everyone else in their industry is doing the same “incestuous” things, they believe that’s how it’s done and shut their minds to better ways that I have taught all of my coaching clients.
Steve
PS Incest brings about dumbing of the species and that’s exactley what happens in business when everyone does what theit competitors are doing . . . if you want to succeed, look at what the competition are doing and do the opposite!