Helping You Prosper With What You Have!
Business Management
Planned Action Breeds Success!
May 22nd
Action Breeds Success
It’s amazing that once people get off their butts and follow proven systems, all of a sudden they get results.
There is an old saying that goes something like this “the only time success comes before work is in the dictionary” which is true, but we also need to start with a plan.
Unfortunately most people just move “forward”, not knowing where they really are heading – do you.
Absolutely Amazing – NOT!
Apr 30th
You’d never guess. Just had a phone call from Telstra, my phone provider. I got an automated message saying it wasn’t a telemarketing call and asked me to hold.
After a couple of minutes, they hung up – must be their new level of customer service, show you how you will be treated if you dare ring them and complain.
It’s bad enough copping this sort of treatment from massive phone companies, but why does small business imitate the same stupidity.
Perhaps they don’t do exactly the same, but a lot of them come pretty close.
Maybe we all should run our businesses like that? I think not!
Hire Slow, Fire . . .
Dec 1st
I’m sure every business owner on the planet should have done this and still should be doing it.
I can’t count the number of times I have come across a business owner whinging and complaining about “that useless so and so I hired”.
After a quick bit of digging, I find the new employee was hastily hired or there was no recruitment structure in place to make hiring a deslection process where the applicants are made to jump through numerous hoops over a period of 3 weeks.
Personally, I have have times when no-one came through the process – “great”, I said, I didn’t hire the wrong person.
For detailed advice on how to hire slow & not have to fire fast, send me an email steve@stevebakers.com
Steve
Choice . . . It’s not just a magazine!
Nov 24th
I believe there are 2 key words in our lives.
Choice and knowledge.
We have a choice to take in knowledge and we have a choice what we do with that knowledge – that is, either take action or not.
It’s all just a choice – what’s your choice?
Steve
Why Do The Most Important Things Always Seem The Hardest?
Nov 20th
I just finished a coaching session with a client where we talked about the importance of keeping track of what is happening in their business.
We discussed figures, and she assured me she knew her profit & loss & balance sheet, but unfortunatly, she didn’t know the figures that actually dictate whether she made a profit or not.
The figures I meant were the ones she reckoned were too hard to gather, you know, how people found out about you, how many bought, what % of inquiries bought etc etc. because all of her staff and her would have to write the results down manually instead of relying on the computerised till -”oo hard and time consuming” she said!
These figures can make such a big difference on any business.
Lets look at another client I had. I asked him his conversion rate and he told me about 80%, however when we measured it, he was shocked to find it was only 37%.
Over the next 3 months we worked on improving their sale conversions and he ended up with nearly a 20% increase to 44%.
This virtually meant a 20% increase in profit without spending 1 extra single cent. It was just like turning on a money tap.
Is it time you really get to know your business.
Steve